My Mission: Supporting Grieving Pet Owners
To ensure no pet owner ever loses their beloved companion to missed information, poor communication, or lack of transparency in veterinary care.
Why This Mission Exists
We placed our full trust in our veterinary team and believed we had been provided with a complete understanding of Solo’s CT scan results and condition.
Based on the notes provided by Ace Vet Care, we did not find any reference indicating that the abnormalities in the soft palate findings were discussed with us during that consultation. We only became aware of the significance of these findings later, after reviewing the available information and learning more about Solo’s diagnosis.
Solo was subsequently diagnosed with advanced oral melanoma, including a 4.6 cm tumour, and we were informed that treatment options available locally were extremely limited.
Solo passed away on January 5, 2026. Losing him was devastating, and we continue to grieve the time and choices we feel we may have lost.
We are sharing Solo’s story to highlight the importance of clear communication and ensuring pet owners have the information they need to make informed decisions about their companions’ care.
What We're Fighting For
Three core goals that drive everything we do
What Needs to Change
The hard lessons we learned — and what we want for every pet owner
Consultation Notes in Writing
Every pet owner deserves a written record of what was discussed — including uncertain findings.
Full Scan Report Disclosure
Diagnostic reports should be reviewed thoroughly with pet owners, with significant findings, abnormalities, and recommended follow-up actions clearly explained. Pet owners should also be provided with access to the complete report to support informed decision-making.
No More "Equivocal" Silence
Words like "uncertain" or "equivocal" must be explained — not ignored or left undocumented.
Clear Urgency Communication
Where further investigation, specialist referral, or additional testing is recommended, the urgency and importance of these next steps should be clearly communicated so owners understand the potential risks of delaying action.
Medication Safety First
Always check pre-existing conditions before prescribing. Discuss side effects openly.
CCTV Retention Policies
Clinics must retain footage for reasonable periods — not 30 days that conveniently deletes evidence.