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Learn from Our Mistake

Resources for Pet Owners

What we wish we had known before it was too late. Use these resources to protect your pet — and never trust any vet completely without verifying the facts yourself.

Pet owner with dog

What We Learned the Hard Way

We trusted our veterinarian completely. We believed we had been adequately informed about Solo's CT scan results. However, according to the CT scan report and related documents we paid for and received, soft palate abnormalities with a possible tumour-related cause were documented, but these findings were never communicated to us.

By the time we became aware of these findings, it was already too late. Solo was diagnosed with advanced oral melanoma (4.6 cm tumour) on December 31, 2025. On January 5, 2026, we had to say goodbye.

"We learned the importance of asking questions, seeking clarification, and ensuring that all key findings are clearly documented in writing.

What You Can Do Differently

6 actionable steps to protect your pet — starting today

1

Get Consultation Notes in Writing

Always ask for written consultation notes. Pay for them if needed. Verbal assurances are not enough.

2

Review Scan Reports Yourself

Request the full CT scan, MRI, or X-ray report. Read it yourself. Don't just trust the summary.

3

Ask About "Equivocal" Findings

If the report says "uncertain" or "equivocal" — ask what that means. Don't let it be ignored.

4

Get a Second Opinion

If something feels wrong or unclear, seek another vet's opinion immediately. Don't wait.

5

Document everything via official records and emails

Follow up verbal communication with official documents like consultation notes, medical reports, and emails to create a paper trail.

6

Research Medications Yourself

Before giving any new medication, research side effects — especially if your pet has pre-existing conditions.

Free Downloadable Resources

Printable checklists and guides to help you advocate for your pet

Vet Visit Checklist

PDF — Questions to ask

CT Scan Review Guide

PDF — What to look for

Second Opinion Template

PDF — Email template

Questions to Ask Your Vet

Keep these questions ready for your next appointment

"Can I have a copy of the full scan report?"
"Are there any findings marked as 'equivocal' or 'uncertain'?"
"What are the potential side effects of this medication?"
"How urgent is this? Can we wait, or should we act now?"
"Can you document all findings in my pet's consultation notes?"
"Would you recommend a second opinion or specialist referral?"

Helpful Resources & Links

Organizations and tools to help you advocate for your pet

Veterinary Complaints

How to file a complaint

Legal Resources

Know your rights as a pet owner

Pet Owner Forums

Share experiences & learn

Vet Communication Guide

Free e-book

Share Solo's Story. Save Another Pet.

Help us spread awareness so no other family has to go through what we went through.

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